Refund Policy
30 Days Easy Free Returns
At Omivexis.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a simple and hassle-free return process.
Return Policy Details:
- Return Period: You can return eligible items within 30 days of receiving your order.
- Item Condition: Items must be unused, in their original condition, and returned with their original packaging.
- Free Returns: We cover the return shipping cost for eligible returns, so you can return items at no additional charge.
How to Return an Item:
- Contact Customer Service: Email us at help@omivexis.com to initiate your return. Please include your order number and reason for the return.
- Receive Return Instructions: Our team will provide return authorization and detailed instructions for sending the item back.
- Package Your Return: Carefully pack the item in its original packaging, including all accessories, tags, and documentation.
- Shipping Label: We will provide a prepaid return shipping label. Print it and attach it securely to the package.
- Send the Package: Drop off the package at the shipping location specified in the return instructions.
Refund Process:
- Inspection: Once we receive your return, we will inspect the item to confirm that it meets the return policy requirements.
- Refund: After the return is approved, we will process the refund to your original payment method. It may take up to 10 business days for the amount to appear, depending on your bank or payment provider.
Exchanges:
Please contact us by email or phone to discuss an issue with your product. Our customer service team will review the available options and help identify a suitable solution.
Non-Returnable Items:
Some products may not be eligible for return due to hygiene or safety requirements. Any product-specific return restriction will be clearly stated in the product description.
Customer Service:
Omivexis
Address: 8366 Westheimer Rd Ste F, Houston, TX 77063, United States
Phone: +1 407 309 8666
Email: help@omivexis.com
EIN: 36-5147997
Customer Support Hours
Monday – Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 4:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Response Time: We respond within one business day.
